Shipping & Returns

About Waaree Energies Limited (WEL)

WEL is a customer-centric company committed to delivering premium quality material and a remarkable customer experience. WEL is a trusted supplier of solar products. As a valuable and reliable brand, it ensures a superior service experience and keeps its return and cancellation policies transparent for quick resolutions.

FAQs

  • Shipping

    • How much does shipping cost?
      Standard delivery charges are included in the invoice. Express delivery charges may apply and will be shared based on delivery location.
    • What shipping carriers do you use?
      Orders are shipped via reputed courier partners and/or Indian Postal Service based on your location.
    • When and where will I receive the tracking ID?
      Orders are dispatched within 48 hours of successful payment. Tracking ID is shared via WhatsApp and email upon shipment.
    • Where do you deliver?
      We deliver across India. Enter your Pin Code on the product page to verify serviceability.
    • Can I get a return or refund if the product is damaged during shipping?
      Yes, if reported within 7 days and the damaged product is returned, a replacement is provided as per policy.

  • Returns

    • What is the timeline for returning the item?
      Return requests are accepted within 7 days of delivery.
    • How do I arrange for a pick-up?
      Contact ecommerce@waaree.com. Pickup may be done by our courier partner or via third-party courier. Return shipping is buyer's responsibility.

  • Refunds

    • When will I get my refund?
      Refunds are issued after product receipt and inspection. See timeframes below:
      Refund Method Estimated Time-frame
      Credit/Debit Card 5–7 Business Days
      Net Banking
      UPI 2–4 Business Days
      Bank Transfer 7 Business Days
    • How much refund is given if product is in transit?
      15% cancellation charges apply once a shipped product is canceled.
    • What if cancellations are due to unavoidable reasons?
      If the order is paid or partially paid, a 15% cancellation fee applies even if unavoidable.

  • Delivery

    • What is the estimated delivery time?
      We generally ship items within the time specified on the product page. However, delivery may vary based on:
      • Product availability at Waaree Energies
      • Your delivery destination
      • Order volume and internal logistics
      Orders are delivered within 2 to 6 working weeks from payment verification.
    • Why does the estimated delivery time vary?
      Delivery time depends on:
      • Stock availability
      • Warehouse location of Waaree Energies
      • Your shipping address
      • Courier partner's delivery speed in your area
    • Why doesn’t Waaree Energies ship to my area?
      Delivery restrictions could be due to:
      • Legal limitations for your Pin Code
      • Lack of reliable courier partners in your area
      • Company's internal shipping preferences
      Please enter your Pin Code on the product page to confirm if delivery is available.

  • Payment Methods

    • What payment methods are available?
      We accept prepaid orders only. Supported methods:
      • UPI
      • Bank Transfer
      • Credit Card
      • Debit Card
      • Buy Now Pay Later
      • Wallet
      • NEFT/RTGS
    • Is COD (Cash on Delivery) available?
      No, currently we do not offer COD.

  • Installation and Relocation

    • Do you provide installation services?
      Yes, installation is provided after a site survey.
    • Can the solar system be relocated?
      Yes, the system is assembled with nuts and bolts and can be moved to a new location depending on the mounting system used.

  • Financing

    • What financing options are available?
      We provide references for 3rd-party solutions like:
      • Credit Card EMI
      • Buy Now Pay Later

  • Subsidy

    • What documents are required to get a subsidy?
      • Photo
      • Aadhar Card
      • PAN Card
      • Electricity Bill
    • Does the franchise partner help with the subsidy?
      Yes, assistance is provided. Extra charges apply if full documentation handling is required.

  • Product Tags

    • In Stock: Item is available. Delivery time depends on your Pin Code.
    • Available: Item can be procured after order with advance payment.
    • Preorder / Forthcoming: Item is launching soon and can be pre-booked. Delivery after launch.
    • Out of Stock: Item currently unavailable. May restock later.
    • Back In Stock Soon: Sold out but bookable. Will ship once restocked.
    • Temporarily Unavailable: Under production/procurement. Use “Notify Me” for alerts.
    • Permanently Discontinued: Product has been discontinued and will not be restocked.