Shipping & Returns

About Waaree Energies Limited (WEL)

WEL is a customer-centric company committed to delivering premium quality material and a remarkable customer experience. WEL is a trusted supplier of solar products. As a valuable and reliable brand, it ensures a superior service experience and keeps its return and cancellation policies transparent for quick resolutions.

FAQs

  • Shipping

    • How much does shipping cost?
      Standard delivery charges are included in the invoice. Express delivery charges may apply and will be shared based on delivery location.
    • What shipping carriers do you use?
      Orders are shipped via reputed courier partners and/or Indian Postal Service based on your location.
    • When and where will I receive the tracking ID?
      Orders are dispatched within 48 hours of successful payment. Tracking ID is shared via WhatsApp and email upon shipment.
    • Where do you deliver?
      We deliver across India. Enter your Pin Code on the product page to verify serviceability.
    • Can I get a return or refund if the product is damaged during shipping?
      Yes, damage intimation timelines 7 days, a replacement is provided as per policy.

  • Required Details for Damage Claims:

    • Photos of the damaged panels
    • Panel serial numbers (clearly visible for each panel)
    • Detailed video showing the panel and serial numbers together (we need to shoot a sample video that can be shared with customers for reference)
    • Unloading video
    • Unboxing video

  • Returns

    • What is the timeline for returning the item?
      Return requests are accepted within 7 days of delivery , If a customer returns the material after delivery or in transit cancel  the logistics cost should be handle by the customer.

      Product Return Eligibility & Time Limit

      Return requests will only be considered under the following conditions:

      • The Customer raises a return request within seven (7) calendar days from the date of confirmed delivery of the product(s) at the designated delivery address.
      • The product(s) must be in their original, undamaged, and unused condition, with original packaging, labels, serial numbers, and accompanying documentation intact.
      • Return eligibility is subject to the nature of the defect or issue as assessed by Waaree's quality team.
      • Products that have been installed, modified, tampered with, or used do not qualify for return under this Policy, unless otherwise covered under Waaree's applicable warranty terms.

      IMPORTANT: Any return request received after the seven (7) day period from the date of delivery shall not be accepted or entertained, irrespective of the reason cited by the customer. Waaree shall have no obligation to process, review, or respond to any return request submitted beyond the prescribed return window.

      Further, all documents, information, photographs, videos, proofs, declarations, and any other details required by Waaree for the assessment, verification, and processing of a return request must be submitted by the customer within the same seven (7) day period from the date of delivery. Failure to provide the required information and supporting documentation within the stipulated timeframe may result in the rejection of the return request, and Waaree reserves the right to decline such requests at its sole discretion.

    • How do I arrange for a pick-up?
      If you have any concerns, please register your request on our customer support portal Click here.

  • Refunds

    • When will I get my refund?
      Refunds are issued after product receipt and inspection. See timeframes below:
      Refund Method Estimated Time-frame
      Credit/Debit Card 5–7 Business Days
      Net Banking
      UPI 2–4 Business Days
      Bank Transfer 7 Business Days
    • How much refund is given if product is in transit?
      15% cancellation charges apply once a shipped product is canceled.
    • What if cancellations are due to unavoidable reasons?
      If the order is paid or partially paid, a 15% cancellation fee applies even if unavoidable.

  • Delivery

    • What is the estimated delivery time?
      We generally ship items within the time specified on the product page. However, delivery may vary based on:
      • Product availability at Waaree Energies
      • Your delivery destination
      • Order volume and internal logistics
      Orders are delivered within 2 to 6 working weeks from payment verification.
    • Why does the estimated delivery time vary?
      Delivery time depends on:
      • Stock availability
      • Warehouse location of Waaree Energies
      • Your shipping address
      • Courier partner's delivery speed in your area
    • Why doesn’t Waaree Energies ship to my area?
      Delivery restrictions could be due to:
      • Legal limitations for your Pin Code
      • Lack of reliable courier partners in your area
      • Company's internal shipping preferences
      Please enter your Pin Code on the product page to confirm if delivery is available.

  • Payment Methods

    • What payment methods are available?
      We accept prepaid orders only. Supported methods:
      • UPI
      • Bank Transfer
      • Credit Card
      • Debit Card
      • Buy Now Pay Later
      • Wallet
      • NEFT/RTGS
    • Is COD (Cash on Delivery) available?
      No, currently we do not offer COD.

  • Installation and Relocation

    • Do you provide installation services?
      Yes, installation is provided after a site survey.
    • Can the solar system be relocated?
      Yes, the system is assembled with nuts and bolts and can be moved to a new location depending on the mounting system used.

  • Financing

    • What financing options are available?
      We provide references for 3rd-party solutions like:
      • Credit Card EMI
      • Buy Now Pay Later

  • Subsidy

    • What documents are required to get a subsidy?
      • Photo
      • Aadhar Card
      • PAN Card
      • Electricity Bill
    • Does the franchise partner help with the subsidy?
      Yes, assistance is provided. Extra charges apply if full documentation handling is required.

  • Product Tags

    • In Stock: Item is available. Delivery time depends on your Pin Code.
    • Available: Item can be procured after order with advance payment.
    • Preorder / Forthcoming: Item is launching soon and can be pre-booked. Delivery after launch.
    • Out of Stock: Item currently unavailable. May restock later.
    • Back In Stock Soon: Sold out but bookable. Will ship once restocked.
    • Temporarily Unavailable: Under production/procurement. Use “Notify Me” for alerts.
    • Permanently Discontinued: Product has been discontinued and will not be restocked.