faq

Shipping

1. How much does shipping cost?
Standard Delivery charges are inclusive in the Invoice. Express Delivery charges may be charged at extra and will be informed on the basis the delivery location.
2. What shipping carriers do you use?
All your orders are sent via reputed courier partners and/or registered post through the Indian Postal Service depending upon your location of delivery.
3. Where do you deliver?
Usually we deliver to every part of the India. Still, we insist you to please enter your Pin Code on the product page to know whether the product can be delivered to your location.
4. Can I get a return or refund if the product is damaged while shipping?
Small packages are sent through 3rd party courier company, if any item found damaged during shipping in that case, following replacement shall be provided for such damaged products as per BRSPL policy only after damaged material is returned back to us. If BRSPL is intimated within 7 days from the date of delivery.

Delivery

5. What is the estimated delivery time?
Generally, sellers procure and ship the items within the time specified on the product page but may vary on the following factors: 1. The seller offering the product 2. Product's availability with the seller 3. The destination to which the order needs to be shipped from the location of the Seller 4. For any other reason which is not attributable to the Seller The Seller ships your order(s) with our courier partners where you can expect delivery(s) within two (2) to six (4) working weeks upon payment verification depending on the volume of orders received.
6. Why does the estimated delivery time vary for each seller?
You should have probably noticed varying estimated delivery time of the product you are interested in. Delivery times are influenced by product availability, geographic location of the seller, your shipping destination and the courier partner's time-to-deliver in your location. You may enter your pin code on the product page to know more accurate delivery times on the product page itself.
7. Why doesn’t the seller ship to my area?
Please enter your Pin Code on the product page to know whether the product can be delivered to your location. If not deliverable at your Pin Code, the same may be due to following factors listed below: (a) If you haven't provided your Pin Code until the checkout stage, the Pin Code in your shipping address will be used to check for serviceability. (b) Whether your location can be serviced or not depends on: 1. Whether the seller is available to ship to your location 2. Legal restrictions, if any, in shipping particular products to your location 3. The non-availability of reliable courier partners in your location. 4. At times sellers may not be able to or prefer to ship to certain locations due to certain restrictions or otherwise which is entirely based on their own discretion.

Payment Methods

8. What are the payment methods available?
At the moment, we accept only prepaid order and currently we do not offer Cash on Delivery (CoD) payment option.
9. Is COD option Available?
At the moment, we accept only prepaid order and currently we do not offer Cash on Delivery (CoD) payment option.

Returns

10. What is the timeline for returning the item?
We accept the return request within 7 days from the date of delivery of the product post which no returns shall be accepted.
11. I need to return an item; how do I arrange for a pick-up?
If you have received any damaged piece or wish to return any particular item then you can initiate a return by contacting us on ecommerce@waaree.com. After receiving the request, you shall receive a call thereby explaining the process of return that you have initiated. Wherever possible our courier partner will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through our courier partner, you can return the item through a third-party courier service. Return fees shall be borne by the buyer.

Refunds

12. When will I get my refund?
Following are the estimated refund processing timelines after the item is received to the seller who notifies us of the receipt of the return and issue a refund to your original payment method: Refund method Estimated Refund Time-frame* Credit/Debit Card 5-7 Business Days Net Banking (Credited to Bank Account) UPI Linked Bank Account 2-4 Business days *Once the payment is refunded, we may provide you reference no. generated and in case you do not receive refund timelines you may contact your bank for further information and we shall not be held responsible in case you do not receive refund.
13. How much amount of refund will be provided while the product is in transit?
We usually ship product in a short time, with intend to deliver the item within 2-4 business weeks across INDIA. Once, item starts travelling, cancellation of existing order will attract 15% cancellation charges of total product value cancelled.
14. What if cancellations due to unavoidable reasons?
There are times when some unavoidable reason occur, in such case, if order id has been generated and paid partially, cancellation of existing order will attract 15% cancellation charges of total product value cancelled.

Installation and Relocating:

15. Do you provide installations services?
Yes, only after site survey is done.
16. Can we shift solar system from one location to another?
Yes, it is assembled with nut/bolts so you can easily de-construct installation and move to any new location. (Depends upon the type of mounting system opted by customer).