These terms apply to your use of shop.waaree, operated by Waaree Energies Limited (“Waaree,” “we,” “us,” “our”). “You” means the customer using the site.
This page explains how you can pay on shop.waaree, how invoicing works, and when and how you will receive refunds.
1. ACCEPTED PAYMENT METHODS
At checkout you can pay using the methods shown on the site, which may include:
- UPI
- Credit and debit cards
- Net banking
- Wallets
- EMI / financing through our partner(s), where eligible
Available methods may vary by product value, delivery location and order type.
2. PRICES, TAXES AND INVOICING
- All prices are in Indian Rupees (INR).
- Applicable GST is charged as per law. The exact tax break-up is shown at checkout and on your invoice.
- A tax invoice will be generated for every order and made available to you by email or in your account.
3. PAYMENT SECURITY AND AUTHORISATION
- Payments are processed by secure third-party payment gateways. We do not store your full card details on our servers.
- Your order is processed only after payment is authorised and confirmed.
- If a payment is debited but your order is not confirmed, the amount is normally reversed automatically by your bank within seven (7) business days. If it is not, please contact us with your transaction reference.
4. WHEN YOU ARE ENTITLED TO A REFUND
You may be entitled to a refund in situations such as:
- You cancel an order within the permitted window (see the Order Cancellation Policy).
- We cancel your order (for example, item out of stock, location not serviceable, or pricing error).
- Your order could not be delivered and is returned to us.
- You receive a product that is damaged in transit, defective, or materially different from what was ordered, and your claim is approved after verification (see Shipping & Delivery Terms for reporting timelines).
5. WHAT MAY NOT BE REFUNDABLE
- Products damaged due to incorrect handling, installation by an uncertified person, or misuse after delivery.
- Installation, freight or handling charges already incurred, except where the issue is attributable to us.
6. HOW REFUNDS ARE PROCESSED
- Approved refunds are made to the original payment method used for the order.
- Refunds are normally initiated within seven (7) business days of approval. The time for the amount to reflect in your account depends on your bank or payment provider.
- Where only part of an order is cancelled or returned, a proportionate refund (including the corresponding tax) is processed; charges that are not refundable are stated above.
- We will keep you informed of your refund status by email.
7. FAILED OR DISPUTED TRANSACTIONS
If you believe you were charged incorrectly, charged twice, or did not receive a refund you were due, please contact support (see Contact & Support Details) with your order number and transaction reference. We will investigate and respond within seven (7) business days.
