These terms apply to your use of shop.waaree, operated by Waaree Energies Limited (“Waaree,” “we,” “us,” “our”). “You” means the customer using the site.
This page explains how we ship orders, expected timelines, charges, and what to do if something is wrong with your delivery.
1. WHERE WE DELIVER
- We deliver across India to serviceable PIN codes. You can check serviceability for your PIN code at checkout.
- Some remote or Out-of-Delivery-Area (ODA) locations may not be serviceable, or may attract additional charges or longer timelines; this will be indicated where applicable.
2. DELIVERY TIMELINES
- orders are delivered within 2 to 6 working weeks from payment verification.
- Timelines are estimates, not guarantees, and may be affected by courier operations, weather, public holidays or events beyond our control.
- Large or heavy consignments (such as pallets of solar modules) may be delivered through a freight/transport partner and may require you to assist with delivery.
3. SHIPPING CHARGES
- Applicable shipping or freight charges (if any) are shown at checkout before you pay.
- Charges may vary by order value, weight/volume, and delivery location.
4. COURIER PARTNERS AND TRACKING
- Orders are shipped through our logistics partners or freight transporters for heavy items.
- Once dispatched, you will receive tracking details by email so you can follow your shipment.
5. CHECKING YOUR DELIVERY
- Please inspect the outer packaging at the time of delivery.
- If the packaging is visibly damaged, tampered with, or the seal is broken, please note it on the delivery proof and report it to us immediately.
- Report any damage, shortage, or wrong item within seven (7) days of delivery, supported with complete documentation, including accurate photos and videos along with product serial number, invoice copy, POD copy, and order number, so we can resolve it quickly. Claims reported after this window may not be accepted.
6. DAMAGED-IN-TRANSIT, SHORTAGES AND WRONG ITEMS
If a verified issue is confirmed, we will arrange a replacement, in line with its terms. We may ask for supporting documentation, including photos, the damaged item, or its packaging to support the claim.
7. FAILED DELIVERY AND RETURNS TO ORIGIN (RTO)
- If delivery cannot be completed because the address is incorrect/incomplete, no one is available, the courier may reattempt or return the shipment to us (RTO).
- For returned shipments, we will refund the eligible amount after the product is received back and checked. Non-refundable charges (if any) are as stated in the Payment & Refund Terms.
8. INSTALLATION
Unless your order or a separate written agreement specifically includes installation, delivery does not include installation or commissioning. Solar products must be installed by a qualified, certified professional.
9. RISK AND TITLE
Risk in the goods passes to you on successful delivery. Title passes once full payment has been received.
10. CIRCUMSTANCES BEYOND OUR CONTROL (FORCE MAJEURE)
We are not responsible for delays or non-delivery caused by events beyond our reasonable control, such as natural events, strikes, transport disruptions, regulatory action, or similar. We will make reasonable efforts to keep you informed and to deliver as soon as conditions allow.
11. PRODUCT RETURN ELIGIBILITY & TIME LIMIT
Return requests will only be considered under the following conditions:
- The Customer raises a return request within seven (7) calendar days from the date of confirmed delivery of the product(s) at the designated delivery address.
- The product(s) must be in their original, undamaged, and unused condition, with original packaging, labels, serial numbers, and accompanying documentation intact.
- Return eligibility is subject to the nature of the defect or issue as assessed by Waaree’s quality team.
- Products that have been installed, modified, tampered with, or used do not qualify for return under this Policy, unless otherwise covered under Waaree’s applicable warranty terms.
IMPORTANT: Any return request received after the seven (7) day period from the date of delivery shall not be accepted or entertained, irrespective of the reason cited by the customer. Waaree shall have no obligation to process, review, or respond to any return request submitted beyond the prescribed return window.
12. HOW DO I ARRANGE FOR A PICK-UP?
If you have any concerns, please register your request on our customer support portal. Click here.
