These terms apply to your use of shop.waaree, operated by Waaree Energies Limited (“Waaree,” “we,” “us,” “our”). “You” means the customer using the site.
This page explains when and how you can cancel an order on shop.waaree, and when we may cancel an order.
1. CANCELLING BEFORE DISPATCH
- You can request cancellation of an order, in full or in part, any time before it is dispatched.
- To cancel, go to “My Orders” in your account or contact support with your order number.
- Once cancellation is confirmed, any amount paid is refunded as described in the Payment & Refund Terms.
2. AFTER DISPATCH
Once an order has been dispatched, it cannot be cancelled.
3. ORDERS THAT CANNOT BE CANCELLED
Certain orders may not be cancellable once processing has begun, for example:
- Made-to-order, custom-configured or specially procured items.
- Bulk or project-quantity orders that have entered production or scheduled freight.
Where this applies, it will be clearly indicated on the product page or at checkout.
4. CANCELLATION BY US
We may cancel an order, in whole or in part, and refund any amount paid, if:
- The item is out of stock or discontinued.
- Your delivery location is not serviceable, including Out-of-Delivery-Area (ODA) locations our partners cannot reach.
- There is an error in the price or product details.
- We are unable to verify the order, or we reasonably suspect fraud or misuse.
- Delivery is prevented by circumstances beyond our reasonable control (see force majeure in Shipping & Delivery Terms).
If we cancel, we will notify you and process any refund due, usually within seven (7) business days.
5. HOW YOU WILL BE INFORMED
We confirm every cancellation — by you or by us — and the corresponding refund status by email.
