These terms apply to your use of shop.waaree, operated by Waaree Energies Limited (“Waaree,” “we,” “us,” “our”). “You” means the customer using the site.
As the operator of shop.waaree, Waaree Energies Limited is committed to a fair, transparent and secure experience. This page sets out what you can expect from us.
1. GENUINE PRODUCTS AND CLEAR INFORMATION
- We supply genuine products and aim to describe their key features, specifications, applicable certifications and pricing clearly and accurately.
- We display the total price payable, including applicable taxes and any charges, before you confirm your order.
- Where information changes, we update the site as soon as reasonably practicable, and we correct genuine errors when we find them.
2. ORDER AND DELIVERY COMMITMENTS
- We confirm your order and keep you informed of its status and tracking.
- We work with reputable logistics and freight partners to deliver your order within the estimated timelines, and we endeavour to communicate delays where they arise.
3. PAYMENTS, INVOICING AND REFUNDS
- We use secure, reputable payment gateways and issue a proper tax invoice for every order.
- We process eligible cancellations, returns and refunds in line with the policies on this website, and within the stated timelines.
4. WARRANTY AND AFTER-SALES SUPPORT
- We honour the applicable manufacturer/product warranty as per its terms and assist you with valid warranty and after-sales requests.
- We provide accessible customer support and a defined grievance-redressal process (see Contact & Support Details).
5. DATA PROTECTION AND PRIVACY
- We collect and use your personal information only as needed to process your orders, provide support, and meet legal requirements, in line with our Privacy Policy and applicable data-protection law.
- We apply reasonable security practices to protect your information.
6. FAIR DEALING AND COMPLIANCE
- We deal fairly and transparently and do not engage in unfair trade practices.
- We operate in accordance with applicable Indian law, including consumer-protection and e-commerce requirements, and we publish the legal entity, contact and grievance details required of an e-commerce entity.
7. GRIEVANCE REDRESSAL
We have a process to acknowledge and resolve complaints within the timelines required by law. Details are on the Contact & Support Details page.
